Welcome to meora. These Terms & Conditions govern your access to and use of our website, products, services, order enquiries, and business communications. By using this website, placing an order, or contacting us for retail, wholesale, distributor, export, or partnership enquiries, you agree to the terms mentioned below.
1. About meora
meora Spices / meorafoods offers food products including spices, tea, coconut products, country sugar, and related Indian food ingredients for retail and business customers. Our products may be made available for individual purchase, bulk purchase, wholesale supply, distribution, retail partnerships, hospitality use, export enquiries, or private labelling discussions, subject to availability and commercial agreement.
2. Use of Website
You agree to use this website only for lawful purposes. You must not misuse the website, interfere with its operation, attempt unauthorized access, upload harmful content, or use any information from the website for misleading, fraudulent, or unlawful activities.
The content on this website is provided for general information, product discovery, order enquiry, and business communication purposes.
3. Product Information
We make reasonable efforts to display accurate product information, including product names, descriptions, ingredients, packaging details, quality claims, and availability. However, product packaging, appearance, color, size, label design, or other details may vary slightly from images or representations shown on the website.
Customers are advised to read the product label, ingredient details, storage instructions, and expiry information before use.
4. Product Availability
All products are subject to availability. We reserve the right to modify, discontinue, limit, or update any product, packaging, quantity, pricing, or offer at any time without prior notice.
For bulk, wholesale, distributor, retail, hotel, export, or private labelling enquiries, availability will depend on product volume, packaging requirements, production schedule, logistics feasibility, and commercial terms agreed between the parties.
5. Pricing and Payments
Product pricing, if displayed on the website or communicated during order confirmation, may vary based on product type, quantity, packaging format, location, shipping charges, taxes, and applicable commercial terms.
Orders will be processed only after payment confirmation and order verification, unless otherwise agreed in writing for approved business or wholesale transactions.
meora reserves the right to refuse, cancel, or hold any order in case of pricing errors, payment failure, suspected fraud, stock unavailability, incomplete information, or logistical limitations.
6. Orders and Order Confirmation
Submitting an enquiry, order form, or request through the website does not automatically confirm acceptance of the order. Orders are confirmed only after verification, payment confirmation where applicable, product availability confirmation, and communication from meora.
For business, wholesale, distributor, export, supermarket, hotel, or bulk requirements, order confirmation will be subject to separate discussion and mutually agreed commercial terms.
7. Shipping and Delivery
Orders are processed, packed, and shipped in accordance with our Shipping Policy.
Standard order processing usually takes 1–3 working days after payment confirmation and order verification, depending on product availability and order quantity. Estimated delivery within India is usually 3–7 working days after dispatch, depending on the delivery location and logistics partner.
International or export shipments may be discussed separately based on order quantity, destination country, documentation requirements, product availability, regulatory requirements, and logistics feasibility.
Shipping charges may vary based on order value, product weight, delivery location, and logistics partner. Applicable charges, if any, will be communicated during order confirmation.
meora will not be responsible for delays caused by public holidays, weather conditions, courier delays, regulatory checks, incomplete customer details, force majeure events, or circumstances beyond our control.
8. Returns, Replacements, and Refunds
Returns, replacements, or refunds are handled in accordance with our Return Policy.
Due to the nature of food products, returns or replacements may be considered only in specific cases such as damaged product received, wrong product delivered, tampered packaging at the time of delivery, expired product received, or quantity mismatch.
Return or replacement requests must be raised within 24 hours of delivery with order details and clear photos/videos of the product and package.
Opened, used, improperly stored, or customer-damaged products are not eligible for return. Change of mind, taste preference, personal preference, or delayed return requests will not be accepted.
Once the issue is verified, meora may offer a replacement, credit note, or refund depending on the case. Refunds, if applicable, will be processed through the original payment method or as mutually agreed.
9. Damaged, Missing, or Tampered Products
If your package is visibly damaged, tampered with, or has missing items, you must notify us within 24 hours of delivery.
Please share your order number, customer name, contact number, issue description, and clear photos/videos of the package and product with our support team at:
Email: support@meorafoods.com
Claims raised after the eligible period may not be accepted.
10. Bulk, Wholesale, Distributor, Export, and Private Labelling Orders
For wholesale, distributor, retail, supermarket, hotel, export, or private labelling enquiries, separate commercial terms may apply. These may include pricing, minimum order quantity, payment terms, delivery timelines, product specifications, packaging requirements, logistics responsibility, documentation, inspection process, return conditions, and quality acceptance terms.
Such business transactions will be governed by the agreed terms between meora and the concerned business customer or partner.
For business enquiries, please contact: sales@meorafoods.com
11. Customer Responsibilities
Customers are responsible for providing accurate order, delivery, billing, contact, and business information. meora will not be responsible for delivery failure, delay, or loss caused by incorrect or incomplete information provided by the customer.
Customers are also responsible for checking product condition at the time of delivery and storing products according to the instructions provided on the product label or packaging.
12. Food Safety and Storage
Our food products should be stored as instructed on the product packaging. Improper storage, exposure to moisture, heat, contamination, pests, or mishandling after delivery may affect product quality.
meora will not be responsible for product deterioration, damage, or quality concerns caused by improper handling or storage after delivery.
13. Website Content and Intellectual Property
All website content, including brand name, logo, product images, packaging designs, text, graphics, icons, layouts, and other materials are owned by or licensed to meora, unless otherwise stated.
You may not copy, reproduce, modify, distribute, use, or publish any website content for commercial purposes without prior written permission from meora.
14. Third-Party Services
We may use third-party service providers for payment processing, delivery, logistics, website support, communication, or business operations. meora is not responsible for service interruptions, delays, errors, or failures caused by third-party platforms, courier partners, payment gateways, or external service providers.
15. Privacy
Your personal information will be collected, used, stored, and protected in accordance with our Privacy Policy.
By using this website, submitting an enquiry, placing an order, or contacting us for business purposes, you agree to the collection and use of your information as described in our Privacy Policy.
16. Limitation of Liability
meora will take reasonable care in offering products, processing orders, packing products, and responding to customer concerns. However, to the fullest extent permitted by law, meora shall not be liable for indirect, incidental, consequential, or business losses arising from the use of our website, product delays, delivery issues, product unavailability, customer misuse, improper storage, or circumstances beyond our control.
Our liability, if any, shall be limited to the value of the product or order in question.
17. Force Majeure
meora shall not be held responsible for delays, non-performance, or failure to fulfill obligations due to events beyond our reasonable control, including natural disasters, strikes, transport disruptions, government restrictions, regulatory delays, pandemics, courier delays, weather conditions, internet outages, or other unforeseen circumstances.
18. Changes to Terms & Conditions
meora may update these Terms & Conditions from time to time. Any changes will be posted on this page. Continued use of the website after updates means you accept the revised Terms & Conditions.
19. Governing Law and Jurisdiction
These Terms & Conditions shall be governed by the laws of India. Any disputes arising from the use of this website, orders, products, or services shall be subject to the jurisdiction of the appropriate courts in Chennai, Tamil Nadu, India, unless otherwise agreed in writing.
20. Contact Us
For questions related to these Terms & Conditions, orders, returns, shipping, or support, please contact:
Email: support@meorafoods.com
Phone: +91 80158 13141
For business, wholesale, distributor, export, or partnership enquiries:
Email: sales@meorafoods.com