At meora, we take care to provide quality food products that are hygienically packed and handled with proper care. Due to the nature of food products, returns are accepted only under specific conditions.
Return Eligibility
Returns or replacements may be considered only in the following cases:
- Product received is damaged
- Wrong product delivered
- Product packaging is tampered with at the time of delivery
- Product received is expired
- Quantity mismatch in the order
Non-Returnable Items
For food safety and hygiene reasons, we do not accept returns in the following cases:
- Opened or used products
- Products without original packaging
- Products damaged after delivery
- Return request raised after the eligible time period
- Change of mind after purchase
- Taste preference or personal preference-related return requests
Return Request Timeline
Any return or replacement request must be raised within 24 hours of delivery.
Please share the following details:
- Order number
- Customer name
- Contact number
- Reason for return/replacement
- Clear photos/videos of the product and package
Send details to: support@meorafoods.com
Replacement / Refund
Once the issue is verified, we may offer a replacement, credit note, or refund depending on the case. Refunds, if applicable, will be processed through the original payment method or as mutually agreed.
Bulk and Wholesale Orders
For wholesale, distributor, retail, or export orders, return/replacement terms will be based on the agreed commercial terms, product condition, logistics responsibility, and inspection at the time of delivery.
Contact
For return-related support, please contact:
Email: support@meorafoods.com
Phone: +91 80158 13141